As of Monday 18th July 2022, Welshpool Medical Practice no longer accepts repeat medication requests by telephone.

This development has been put in place to ensure that our Dispensary Team can focus on providing the best possible service for our patients.

You will still be able to order repeat medications in a number of other ways as shown below:

1. Drop off your repeat medication slip through our Dispensary letter box 24 hours a day, 7 days a week.
2. Order via the NHS Wales App. 
3. Or in person, Monday to Friday 8am - 6pm
4. Order via your usual Chemist

Thank you in advance for you co-operation. If you have any concerns, please do not hesitate to contact Suzanne Pembroke, Dispensary Manager/Pharmacy Technician.

A repeat prescription is set up by your GP to allow you to obtain certain medication(s) without having to see/speak to them. These are usually medications you are required to stay on long term for medical conditions that are monitored regularly by the practice.

If you live 1 mile away from a chemist (as the crow flies) you are able to obtain your repeat prescriptions from the practice dispensary in Welshpool or in our branch surgery in Guilsfield.

We are open from 8am-6pm Monday – Friday. 

You may order through your chosen chemist as normal.

The practice Team dispenses over 9000 items per month. Owing to the high volume of prescription requests, we are unable to continue to offer a 48 hour turn around service. In anticipation of your help we will be aiming to deal with requests within 4 working days. 

Your patience and co-operation is much appreciated. 

We require 4 working days to get repeat prescriptions processed and ready for collection – we recommend ordering when you reach your last weeks worth of medication.

Any orders placed after 4:30pm will not be processed until the following day.

• Hand in your repeat slip / write your order on paper and drop off at our Dispensary
• Automatic ordering system – suitable only for patients who collect medication(s) on a regular 28 day basis
• Drop into your chemist of choice (non dispensing patients)
• Online ordering system – you can now order online via the NHS Wales App 

If you are going away and require a larger quantity of medication (up to 3 months) or need to collect early – this is no problem, just inform one of our dispensary staff members.

If you live within a mile of either of these chemists you must nominate one to collect from where your repeat prescriptions will be sent from the practice to be dispensed.

You can still place your repeat prescription order at the practice, but please indicate on your repeat slip which chemist we are to send it to. 

As long as you attend for reviews and check ups as agreed/invited by the practice then your repeat prescription will remain active.

You may receive a note with your repeat prescription indicating that you are overdue a review or check up. Your medication will not be stopped, but please make the necessary arrangements so your repeat prescription can be updated accordingly.