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Dear Patients,

To make the process of managing your healthcare easier and more efficient, as a Partnership we kindly ask that you use our online AccuRx medical questionnaire for any on the day/urgent medical advice instead of ringing into the Practice. The online AccuRx tool can be found on our website https://welshpoolmedicalpractice.wales.nhs.uk under Triage/Urgent on the day appointment/advice. The nationally approved questionnaire takes a few minutes and is quick and secure.

*How to access our online AccuRx medical questionnaire*:

Type in: www.welshpoolmedicalpractice.wales.nhs.uk on your web browser
Select TRIAGE – urgent on the day appointments/advice tab
Scroll down to: ‘I have a health problem’
Fill out all details within the form to submit

As a patient the benefits to yourself are many:-

You can share your medical details, without the need to speak to a member of our front line reception team. The more information you provide the better
Your request from yourself will be triaged faster as your information will go straight to the clinical team
More accurate, as you can describe your symptoms in your own words
You will help us keep our phone lines free for those patients that do not have access to a smart phone, lap top or an I-pad
No lengthy waits trying to get through our busy phone lines

The exception to the above guidance is if you do not have access to a smart phone, laptop or an iPad, whereby a member of the team will happily accept a phone call and will help you will fill out the AccuRx medical questionnaire for any on the day/urgent medical advice.

Please keep an eye on your phone for a call or text message.

If you have any questions, please do not hesitate to get in touch.

In advance we would like to thank you for your cooperation.

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

Dear Patients,

On average 200 did not attend patient appointments are experienced every month.

Every missed appointment means another patient misses out on care. If you can’t make it, please cancel so we can offer the slot to another patient that desperately needs it.

💡 It’s quick and easy to cancel:
✅ Click ‘Cancel’ on your appointment reminder text
✅ Use our website: www.welshpoolmedicalpractice.wales.nhs.uk
✅ Call us on 01938 553118

Let’s work together to reduce wasted appointments and keep our community healthy!

In advance thank you for your help and co-operation with this matter.

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham & Hirons

April 2025

Start the year smoke – free!

Are you ready to make a positive change for your health in 2025?

Quitting smoking is one of the best decisions you can make for yourself and loved ones.

Why Quit?

Improve your health and reduce the risk of serious illnesses
Save money – imagine what you could do with the extra cash! A future booked holiday for you and the family, a week end away, money towards a new car.
Breathe easier and feel better every day

On average if you smoke a 20 pack of cigarettes a day, that is roughly £15 a day, £105 a week, £420 a month and £5,400 a year!!!

Welshpool Practice is working in collaboration with Powys Health Board, offering personalised support with friendly advice and a tailored quitting management plan.

If you wish to make a change, please book into our one of our forthcoming clinics

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

There are some conditions which are better to be assessed and treated by other professionals in the community. For example, our staff may direct you to an Optician for urgent eye care issues, Dentist for any dentistry related problems or Pharmacist who are able to give free NHS advice and treatment for 27 common ailments such as back pain, diarrhoea, mouth ulcers and sore throats.

Often, these professionals can see you at an earlier time than waiting to be seen at the Surgery, or have specialist equipment that is not available at the Practice.

By signposting patients with certain conditions to other, more appropriate services, we hope to be able to provide better access to our services for those who need them.