Homepage - Welshpool Medical Centre

Dear Patients,

To make the process of managing your healthcare easier and more efficient, as a Partnership we kindly ask that you use our online AccuRx medical questionnaire for any on the day/urgent medical advice instead of ringing into the Practice. The online AccuRx tool can be found on our website https://welshpoolmedicalpractice.wales.nhs.uk under Triage/Urgent on the day appointment/advice. The nationally approved questionnaire takes a few minutes and is quick and secure.

*How to access our online AccuRx medical questionnaire*:

Type in: www.welshpoolmedicalpractice.wales.nhs.uk on your web browser
Select TRIAGE – urgent on the day appointments/advice tab
Scroll down to: ‘I have a health problem’
Fill out all details within the form to submit

As a patient the benefits to yourself are many:-

You can share your medical details, without the need to speak to a member of our front line reception team. The more information you provide the better
Your request from yourself will be triaged faster as your information will go straight to the clinical team
More accurate, as you can describe your symptoms in your own words
You will help us keep our phone lines free for those patients that do not have access to a smart phone, lap top or an I-pad
No lengthy waits trying to get through our busy phone lines

The exception to the above guidance is if you do not have access to a smart phone, laptop or an iPad, whereby a member of the team will happily accept a phone call and will help you will fill out the AccuRx medical questionnaire for any on the day/urgent medical advice.

Please keep an eye on your phone for a call or text message.

If you have any questions, please do not hesitate to get in touch.

In advance we would like to thank you for your cooperation.

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons, Welshpool Medical Practice are HIRING

We have an exciting opportunity for a caring, organised, and enthusiastic individual to join our friendly practice team as a Care Navigator for a 12-month maternity cover position

This is a fantastic chance to gain experience within a NHS GP setting and make a real difference to our patients’ experience.

Experience of working in this environment is not essential, as we will offer on the job coaching and training for the right person who will fit in with the existing, amazing team.

Key responsibilities to include:-

Welcoming patients whether it is over the phone or face to face in a friendly, professional manner
Navigate patients to the most appropriate service and clinician
Signposting patients to external support e.g. NHS 111 press 2, community pharmacies etc (with training)
Assisting with administrative duties including patient registrations, scanning of documents, patient deductions
Always maintaining strict patient confidentiality and good practice information governance

We are looking for someone who:-

Has excellent communication and people skills
Enjoys working as part of a supportive team
Is confident using IT and learning new systems
Can stay calm and professional in a busy environment

We will in return offer:

A 12-month fixed term maternity cover employment contract
36 hours of work, over a four-day week. Starting at 8 am and finishing at 6 pm

Competitive salary based on knowledge, skill, and experience
No weekend and evening work
Fixed day off every week
Full training and coaching
Access to training opportunities
Five weeks paid holidays plus bank holidays
Practice work uniform
Modern working environment, with a friendly, helpful atmosphere
Access to the NHS Pension
Monthly pay into a nominated bank account on the last working day of the month

Important dates:-

Closing date: Monday 10^th November 2025
Interview date: Monday 17^th November 2025
Start date: Monday 5^th January 2026

To apply, please email a covering letter and CV to Mr Christopher Thomas, Reception Team Leader via Christopher.thomas10@wales.nhs.uk

🩺 Protect Yourself This Flu Season! 🩺

Dear Patients

Flu can make anyone unwell, but getting vaccinated is quick, easy, and effective.

Book your flu jab today and:
✅ Protect yourself from flu
✅ Protect your loved ones
✅ Stay healthy this winter

📅 Appointments available now week commencing 6^th October, from your local GP Surgery who have your health record to hand
📞 Call us on 01938 553118 or book online via welshpoolmedicalpractice.wales.nhs.uk or via the Welsh NHS App

Don’ wait—get your flu jab and stay safe!

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

Dear Patients,

The multi-disciplinary practice team are here to provide care, support, and treatment locally for all our patients.

Our practice team works hard every day to deliver the best service we can offer, within the resources available to us.

Unfortunately, this week we have recently experienced incidents of rude, aggressive, and abusive behaviour towards our staff. This is unacceptable and will not be tolerated. The NHS operates a Zero Tolerance Policy, and this includes your local GP Surgery.

This means that any form of verbal abuse, aggression, harassment, or violence towards our team may result in:

A written warning
Restriction of services
In serious cases, removal from the practice list

Our staff deserve to be treated with the same respect and kindness that we show to you.

Let’s work together to keep the practice a safe and supportive place for all patients registered at Welshpool Medical Practice/Guilsfield Surgery

Thank you for your understanding and cooperation.

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

28^th August 2025.

Important Notice: Dispensing Turnaround Update

Due to ongoing supply delays from our pharmaceutical suppliers, we are currently experiencing longer wait times for some medications. As a result, our dispensing turnaround time is now FIVE WORKING DAYS. Please ensure you order your repeat prescriptions in good time to avoid running out of medication.

We understand this may be inconvenient and thank you for your patience and understanding whilst we work through this challenging time

If you have any queries or concerns, please speak with a member of our team.

Your time today, co-operation and understanding much appreciated

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham & Hirons

14/07/2025

Start the year smoke – free!

Are you ready to make a positive change for your health in 2025?

Quitting smoking is one of the best decisions you can make for yourself and loved ones.

Why Quit?

Improve your health and reduce the risk of serious illnesses
Save money – imagine what you could do with the extra cash! A future booked holiday for you and the family, a week end away, money towards a new car.
Breathe easier and feel better every day

On average if you smoke a 20 pack of cigarettes a day, that is roughly £15 a day, £105 a week, £420 a month and £5,400 a year!!!

Welshpool Practice is working in collaboration with Powys Health Board, offering personalised support with friendly advice and a tailored quitting management plan.

If you wish to make a change, please book into our one of our forthcoming clinics

Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

There are some conditions which are better to be assessed and treated by other professionals in the community. For example, our staff may direct you to an Optician for urgent eye care issues, Dentist for any dentistry related problems or Pharmacist who are able to give free NHS advice and treatment for 27 common ailments such as back pain, diarrhoea, mouth ulcers and sore throats.

Often, these professionals can see you at an earlier time than waiting to be seen at the Surgery, or have specialist equipment that is not available at the Practice.

By signposting patients with certain conditions to other, more appropriate services, we hope to be able to provide better access to our services for those who need them.