Welshpool Medical Centre

Dear Patients,

We are writing to inform you about some important changes happening at Welshpool Medical Practice and Guilsfield Surgery. Over the coming weeks, we will be transitioning to a new clinical computer system, called EMIS Web. While this change will help us provide you with better service in the long term, there will be some short-term disruptions.

Here’s what you need to know:

Temporary Reduced Access to Appointments

The practice and branch surgery will remain open throughout offering full General Medical Services, however during the transition period of the 17^th October, 18^th October, 21^st October, 22^nd October and the 23^rd October inclusive, there will be reduced availability of appointments, as we will need additional time for data migration. We apologise for any inconvenience this may cause and kindly ask for your patience during this time.

Ordering Prescriptions Early

If you require a prescription, we recommend that you order your medications by the 1^st October 2024. This will ensure that you have sufficient supply during the transition period. This will help us manage our workload and ensure timely processing for yourselves.  Please note if you are on our Automatic Medication ordering system we will organise this for you and therefore you do not need to worry

Questions or Concerns?

We understand that changes can be unsettling, but please be assured that we are making this switch to enhance the quality of care we provide. If you have any questions or concerns, do not hesitate to contact our Practice Manager Mrs Gaynor Maclennan for further information.

Thank you for your understanding and continued support.

Sincerely,
Drs Russell, Aslam, Vibhishanan, Kelly, Kingham and Hirons

If you have any comments or complaints about Welshpool Medical Practice and Guilsfield Surgery please write into the Practice Manager.

DO NOT USE social media sites, Facebook or Twitter.

Any comments seen by Drs Russell, Kiel, Aslam, Vibhishanan, Kelly, Kingham and Hirons on any social media site may be viewed as a breach of our Zero Tolerance Policy.

We are happy to deal with your comments via our Complaints Procedure.